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Fulcrum Subjects: Pastoral / Politics and Faith
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The Sound of Silence - Global Personals Response to our Complaints

By Jon Kuhrt

first published on http://jonkuhrt.wordpress.com/ 

 We have been encouraging people to get in contact with Global Personals for a couple of weeks now to complain about the adverts for their marriage break-up websites. (If you are new to this please see a summary of the campaign). So far loads of people have contacted the company. After the first day of calls , the Global Personals changed their phone system to stop extension numbers being dialled and have refused to put anyone through beyond the switchboard who wants to talk about this issue.

Non-response

When people have phoned in they have been given an email address – either info@globalpersonals.co.uk or support@globalpersonals.co.uk The names of the email addresses are presumably ironic because I don’t think anyone has got either any information or support from emailing them. Many of us have also written to the CEO Ross Williams many times – both by post and via email on rwilliams@globalpersonals.co.uk. We have received precisely nothing in return.

If Global Personals had any kind of defence then they would release a statement to explain the situation and put forward their point of view. Their approach is simply ignore all complaints about their websites and to hope that we will just go away.

If you have emailed them and not heard anything back then please phone them again on 01753 27 12 80 and ask why you have not heard from them and ask when you will recieve a reply.

What we are doing from here on…

We are currently working out some different angles to take the issues further. We have a meeting in Maidenhead tomorrow with some local people who share the concerns and we will be talking about what we can do locally.

Also we have plans around making contact with Global Personal’s business partners. We feel sure that some of them would not want to be too connected to the kind of toxic marriage break-up sites that Global Personals run.

We also would like to continue raising this within political circles. Many people have contacted their MPs and some have had responses from Ed Vaizy, the Parliamentary Under-Secretary of State for Culture, Communication and Creative Industries who has asked them to contact the Advertising Standards Authority (ASA). As you may have read about the previous campaign, this is where I started and the ASA rejected my concerns.

If you want to complain to the ASA please write to their Chairman: Rt Hon Lord Smith of Finsbury, Advertising Standards Authority, Mid City Place, 71 High Holborn, London, WC1V 6QT.

You can refer to a previous rejected complaints about marital affair, run by Global Personals, complaint reference A10-116460 and then complain about similar adverts for affairsdating, also run by Global Personals which are situated at 13 Park Parade, corner Harlesden Gardens, Harlesden. The same advert is also at 136 Powls Street, Greenwich, 120 Villers Avenue, Surbiton and at 1 Station Approach, Hampton.

Many thanks for your support and commitment!

 


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Forum Posts About This Article:


 Posted by: Dave  Thursday 13 October 2011 - 12:26pm
How Global Personals operate seems to be a bit of a mystery or at least hidden form view. Some of their major partners are listed on White Label Marketing which is "part of" Global Personals. As far as I can make out the individual enters into a contract with Global Personals for affairsdating.net or maritalaffair.co.uk. The terms of use / member terms and conditions state that "The Site is operated by Global Personals Limited... to deliver a service for adults to meet each other and communicate online " and payments are made to Global Personals. The visibility of the "partner" varies. Some such as magazine publishers are selling based on their existing reputation. Others are invisible apart from the the web site name. The nearest analogy I can come up with is an independent financial advisor who helps individuals make applications in their own name. The crucial difference is that the building society does not know what is said at the meeting but Global Personals can easily review the contents of the web site. Dave
 Posted by: Deleted user 2205  Saturday 1 October 2011 - 09:28am
Well done Jon. I have been away from these forums for a long time but these efforts are good. As the old saying goes "For evil to succeed - a good man need only do nothing!" God bless
 Posted by: Jon Kuhrt  Sunday 11 September 2011 - 08:43pm
I thought that people might be interested in this interview with Ross Williams that was in the Times on line.  In it, he discusses his business and philosophy: “I have sports cars, a mansion, I’m learning to fly helicopters and I have a great lifestyle but I will make the real money when we sell the firm for £50m to £60m once I’ve created a business with real value.” 'Real value' is a very interesting phrase.  I think this fits perfectly with Oscar Wilde's definition of a cynic - someone who knows the cost of everything and the value of nothing... Maybe in phoning the company we can represent those who think that 'real value' does not consist simply in £s and $s - in line with Luke 12:15 Read the full interview...http://business.timesonline.co.uk/tol/business/industry_sectors/leisure/article6898023.ece
 Posted by: Jon Kuhrt  Sunday 11 September 2011 - 06:12pm
Thanks WA and it’s a good question. I don’t want to disrupt in the sense of bring their lines down – I would not presume to get that much of a response - and I don’t want anyone to act in a harassing way, or an abusive or rude manner at all. But I do want the staff at Global Personals to hear something of the reality and consequences of their work. It may not be their direct responsibility but I think if receptionists, PAs and staff generally hear something which disrupts their day because it is a heartfelt concern then its worth it. They will feedback to their managers, it will affect the office and this is OK because they sense something of the reality of what they are helping to bring about. Also, press and coverage help because any commercial enterprise wants to convey a positive image to the public. Our aim is to connect  the toxicity of what they are doing to the name of their company – because its them that’s running and promoting it. It’s an unveiling of reality. Personally, I have prayed and thought about this after the last campaign. To be honest, I could well do without this kind of thing and I want to act from good motives. I do not feel any animosity towards Ross Williams personally or any of his staff – I bet that a lot of them are nice people and quite similar to a lot of my best mates – but what they are doing is wrong, plain and simple. Rather than surprise, what worked last time, was the moral power and clarity that a large number of people had about the cause – and this was amplified by the reasonable way that people expressed themselves. If anyone phones in and is abusive then it compromises the message and undermines what we are doing – because then we lose the moral power. Without being OTT, its exactly what Martin Luther King went on about. And we don’t have anyone threatening to kill us (well not yet…)
 Posted by: WATERANGEL  Sunday 11 September 2011 - 05:25pm
Jon I have already stated that i agree with you, however i need to ask you a question about the disruption approach, if members of this forum and beyond , disrupt the telephone lines is that not walking very close to the line of harrassment. This would be very serious, last time your protest worked because it had the surprise element, and it was a new approach, bringing down their phone lines if they are not breaking the law, will put the caller in the position of breaking the law and as i said being charged with harassment. You may also put yourself at risk of being charged with intimidating behaviour and incitement to cause a breach of the peace electronically that is.. I  am not stating this as fact but are asking the question of risk based on the way the law has been used before, to protect the immoral as it is not illegal. Waterangel
 Posted by: User 2449  Sunday 11 September 2011 - 01:57pm
I've sent an email to Ross Williams, as it's outside office hours so I couldn't get through to anyone on the phone. I like the idea of blitzing their phones will lots of calls. It's well worth the effort. I ran three schools and saw at first hand how the impact on children of their parents having affairs was devastating.
 Posted by: Jon Kuhrt  Sunday 11 September 2011 - 10:01am
Thanks Ken. I like the idea of one of these sites aimed at Christians! ‘Attractive Church Warden seeks new Vicar to dominate. Diocesan faculties not required’ More seriously…I wonder if the accusations about being prudes etc is just one of the risks that needs to be taken. I know people do not like a ‘spot it and stop it’ approach (as pastiched by Adrian Plass in his classic ‘Sacred Diary’) but that’s why I try and talk about this from a social justice perspective.  We should not talk about this in a way that sounds like we want to turn the clock back to some mythical age of respect for marriage - but because we want to make a stand because of the cost and danger of this kind of free market libertarian approach when it is applied to marriage and relationships.  I am on the left politically but I have chosen to write and speak about family issues because I believe in a synthesis of personal and social responsibility. I believe that this is where my Christian beliefs lead me – but it means that I have been written off as a closet Tory by fellow Labour members or as a reactionary by more liberal Christians who like it when I talk about material poverty but get nervous when the focus gets put relationships.  I don’t know whether this little push for action will lead to much – but I have been surprised before about where these things lead and I am prepared to be surprised as to where this goes. But I do know that I am glad I have acted and done something – however partial and inconsequential – because I don’t want to stand to one side and watch the growth and normalisation of these things in a society where I live and not do anything. 
 Posted by: WATERANGEL  Sunday 11 September 2011 - 09:13am
My mailbox has been targeted by this company, i do not open the link, but i can understand how people having a bad day and feeling a bit lonely might, i can also understand how some may see it as harmless in the first instance, it never ceases to amaze me how people underestimate emotional vulnerablity. Harmless it is not there is no doubt in my mind about that. However in order to stop them there needs to be proof of "the harm caused" so for instance is there any direct evidence of anyone leaving their family because of it, or is there any record  of anyone commiting suicide because of it, is there any link or proof of inticement to the "viewing of pornography" and the risk of children having access to it". For where children are involved there is i would suggest a real risk of children being sexually abused because of it. In todays world nearly all children who are sexually abused, the perpetrator will have used these sites. There is something about the mentality and deceipt that is involved which increases such risk to children. Do these people really want to be associated with the increased risk of paedophilia. It is more dangerous than anyone wants to admit, the main problem is the deceipt, that is what can does and has led to children being abused. They would in the end rather admit to having an affair than to abusing a child, but the same mindset is present, it is all about sexual activity in a way and place that it should not occur.It is about inappropriate use of "sexualised" language in inappropriate circumstances or out of context all signs of the perpetrators losing a grip on the reality of the human beings involved. Now half of the government will hate me as half of them are guilty of such inappropriateness. You need to deal with that first, as they are the ones setting the laws surrounding these sites. It is all based on this question "is it immoral or is it illegal" the failure of them acknowledging that though this issue is a "morality" one the consequences nearly always end up as a legal issue. Waterangel
 Posted by: Ken Petrie  Saturday 10 September 2011 - 11:57pm
I think what is happening is utterly detestable, but I can't see any way to protest against it that won't simply give them publicity and make Christians look like prudes. OK, we can see it's antisocial, contrary to the public interest and (I would say) evil, but they will be able to cry "censorship" and "fredom of speech". Presumably, Christians would not on the whole use this company's sites unless they also have one specifically aimed at us, in which case a quiet awareness-raising campaign about what the company also does is probably our most effective tactic. Any attempt at public condemnation would just backfire.  
 Posted by: Dave  Saturday 10 September 2011 - 04:35pm
Jon, Perhaps their advertising policy is self defeating. These adverts appeal to those who want a certain sort of relationship but will also put off those who who are looking for something else. I expect they allow you to specify your preferences but first impressions are crucial. Telephonic disruption will cost you as much time as it costs them. E-mails are easy to block. Dave
 Posted by: Jon Kuhrt  Saturday 10 September 2011 - 10:36am
Hi David - well I don't want to sound OTT - but I think the following ways are possible: - lots of phone calls is disruptive - making employees aware of the consequences of the business they work for is disruptive - telling the truth to expose toxic work and affect their reputation is disruptive Its only a little campaign but I think its worth it - alongside campaigning on lots of other issues regarding material poverty and injustice such as great groups like Church Action on Poverty do.  But I don't see them as mutually exclusive and there is power when traditionally liberal and traditionally more conservative people work together rather than arguing. thanks for your interest, Jon
 Posted by: Dave  Saturday 10 September 2011 - 09:16am
Jon says "we will try to disrupt your business" What has he in mind? Pickets? Cyber attacks? or just bad publicity within the Christian community? There are greater threats to family life such as a benefits system which rewards breakups. Dave
 Posted by: Stephen Kuhrt  Saturday 10 September 2011 - 07:24am
We have just published 'Stop poisoning our communities with your marriage break-up adverts - an open letter to Ross Williams, CEO of Global Personals' by Jon Kuhrt. Please use this thread for discussion.

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